1. Damaged items, incorrect items, and items not received after 30 days (excluding shipments marked as delivered on the carrier's website, such as USPS or Canada Post) are eligible for a free replacement within 7 business days of the delivery date.

    

2. If more than 7 days have passed since your delivery date, unfortunately, we are unable to offer a replacement.

3. All sales are final. If you received a defective or incorrect item, or if you did not receive your order after 30 days (excluding shipments marked as delivered), we will process a replacement instead of a refund.

Damaged Item

1. If a replacement order is needed, it will be shipped with the same shipping speed as the original item.

    

   1. To help expedite the process, please send us three photos of the item you received from different angles. This will assist in verifying the issue and speeding up the replacement order.

   2. If a replacement order is issued, there is no need to return the damaged item to us.

Incorrect Item

1. An incorrect item is defined as receiving a completely different product than what was shown on our website.

   Examples of incorrect items that will be replaced:

   • Example 1: You ordered a dress and received a pair of shoes.
   • Example 2: You ordered lipstick and received mascara.

   Examples of issues that will NOT be replaced:

   • Example 3: You ordered a weighted plushie and feel that it's not weighted.
   • Example 4: You ordered a jacket in size large but feel that you received a size small.

   As a small business, we make sure to provide clear and comprehensive product information to help customers make informed decisions. If you feel the product is not what you're looking for, we encourage you to refrain from placing the order.

    

2. If a replacement order is necessary, we will create it with the same shipping speed as your original item.

   • To help expedite the process, please send us three photos of the item you received, taken from different angles. If a replacement order is issued, you do not need to return the incorrect item to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.