Tracking Number has not been issued

1. If tracking number has not been issued via email, please reach out to us through our Contact Form page. We will check with our Fulfillment Center to see if a modification is still possible and update you within 24 to 48 business hours regarding the status of your request.

The Tracking Number Has Been Emailed

1. If the shipment status is either “Label Created” or “The shipment notification has been sent,” please contact us through our Contact Form page. We will check with our Fulfillment Center to see if a modification is still possible and update you within 24 to 48 business hours on the outcome.
2. We kindly ask for your understanding that if the shipment status has progressed beyond “Label Created” or “The shipment notification has been sent,” we can no longer guarantee the ability to retract the parcel, as it has already left our Fulfillment Center and is in transit. However, we will do our best to assist you.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.